AT LAS PALMAS EVENTS
Preparing the experience
AT LAS PALMAS EVENTS
Preparing the experience
Website policy
Effective October 30, 2026
This policy explains how Luxor Event Space handles information collected through this website and related customer communications.
When you request a tour, RSVP, ask a question, or begin planning an event, we may collect your name, email address, phone number, event type, preferred dates, expected guest count, package interest, and any notes you choose to provide.
We use submitted information to respond to your request, discuss availability, plan tours, prepare event proposals, manage bookings, send requested updates, and maintain customer-service records.
We may use service providers for website hosting, customer relationship management, email and text delivery, scheduling, payment processing, and other business operations. They receive only the information needed to provide those services.
We use Google Analytics and the Meta Pixel to understand visits to this website and measure the effectiveness of Luxor advertising. These services may use cookies or similar technologies and may receive information such as your browser, device, pages visited, and interactions with the site. Meta may use this information in accordance with its own privacy policy and your Meta ad settings. You can manage advertising preferences through your browser and the relevant service provider.
Luxor at Las Palmas is the registered brand name for this SMS program. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We do not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for marketing or promotional purposes. Mobile information may be disclosed only to service providers that help Luxor Event Space deliver requested messages and operate the service, or when required by law.
When you provide a mobile number and check the customer-care text-message consent box, Luxor Event Space may send messages about your inquiry, tour, booking, payment, or event. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to text messages is not a condition of purchase.
Promotional text messages require a separate, optional written consent checkbox. We send promotional email and text messages only when you have opted in. Marketing messages include an unsubscribe or STOP option. Customer-care messages about a request, tour, proposal, contract, payment, or booked event may still be sent when necessary and when permitted by the communication preference you provided.
Luxor may record and transcribe connected calls handled by its team after a team member gives verbal notice. The call system does not verify that notice was given or that a caller agreed; Luxor team members are responsible for giving notice and following the caller’s wishes. If a call is unanswered, callers may leave a recorded voicemail after hearing the voicemail greeting. Twilio records connected calls and sends call audio to Google speech recognition to create speaker-labeled transcript turns. Voicemails are recorded but are not transcribed. Recordings are kept in private Luxor storage indefinitely, and transcripts are retained with the call record. When a Luxor team member first opens the Summary view, only the transcript (not the audio recording) is sent through OpenRouter to an OpenAI model to generate a saved summary.
We retain information for as long as reasonably needed to respond to inquiries, manage events, meet business or legal obligations, and resolve disputes. Call recordings are retained indefinitely unless we are required by law to remove them. No online system is completely secure, but we use reasonable safeguards appropriate to the information we handle.
You may ask to review, correct, or delete information you submitted, subject to records we must retain for legal, accounting, security, or contractual reasons.
Contact booking@luxoratlaspalmas.com about your information or this policy.
Return home